Shipping and Returns
Our goal is to give you a memorable experience and make sure you love our brand as much as we do.
Ground Shipping: UrbanKandy offers mground shipping via FedEx on orders going to any destination in the continental United States. Please allow 3-8 business days for arrival. Orders are shipped from Singapore.
2-Day Shipping: We offer expedited orders via Fedex 2-Day delivery for $25. If you need your order further expedited, please email us at support@UrbanKandy.com and we will get your package to you on time.
Hawaii and Alaska: We ship to Hawaii and Alaska via FedEx 2-Day delivery for $15.
* Please place your order no later than 3pm PST if you would like it to be shipped out on the day of order. Please note that we do not process/ship/deliver orders on Saturday or Sunday, and that we do not ship to PO Boxes. Further, we currently do not ship to Puerto Rico, Guam, and the US Virgin Islands. If an order contains an item with a delayed ship date, the entire order will ship together.
We currently offer international shipping. You can select from the following shipping options:
– Est. delivery within 2 business days: $30
– Est. delivery on next business day: $35
– Est. delivery within 5 business days: $40
If you are interested in receiving your order in a different location, you can use a service such as www.usgobuy.com. This will allow you to create your own US address with which you can order through our website. Please note that we are not affiliated with any suchshipping service. Orders shipped to any destination other than the US are final sale and exempt from returns.
UrbanKandy accepts returns of unworn and unused product within 30 days of shipment.
Note: you are eligible for either return credit or a refund only after UrbanKandy receives the item and confirms that it is unworn and unused.
Note: Monogrammed items are final sale and cannot be returned.
Steps To Return Item(s)
Return Process Online
• Once the order has been shipped, you may go online, log-in to your order history, and select “return item(s).”
• From here, please select the item(s) that you would like to return, as well as the reason for return.
• Then, you may select two different options:
1. You may receive a full refund amount in Merchandise Credit and free return shipping. This Merchandise Credit will never expire.
2. You may receive the amount refunded to your original payment method, less a $10 return shipping and administrative fee.
Return Shipment Instructions
• After you have completed the return process online, you will be emailed a return shipping label within 1 business day.
• Please print your return shipping label as well as the return form.
• Please pack items to be returned and return form inside an appropriate shipping box and seal.
• Affix the return label to the outside of the box and drop off at your nearest FedEx location.
• Your credit or refund will be applied within 3-8 business days upon receipt of your item(s).
• At any point, you may check the status of your return online in your order history.
• UrbanKandy does not accept exchanges.
• Customers will follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.